OTT billing systems manage financial transactions which range from subscription management and invoicing to payment processing and tax calculation. OTT billing systems enable users to manage their subscription details, update payment information, and view billing history, ensuring a seamless user experience. By sending automated renewal reminders, they help reduce churn and ensure timely payments. They also ensure compliance with financial regulations, protecting both the company and its customers. Customizable billing cycles, discount management, and multi-language support cater to diverse customer preferences and enhance satisfaction. Integrating with customer support and other business systems improves service efficiency, while fraud detection and prevention safeguard transactions. Real-time analytics and revenue reporting provide insights for informed decision-making. Overall, OTT billing systems streamline operations, enhance customer engagement, and support global reach, making them crucial for the success of streaming TV services.

OTT Billing Systems

 

Amdocs – Specializes in subscription management and billing solutions for OTT and media companies under Amdocs.

Aria Systems – Provides cloud-based monetization platforms supporting flexible billing and subscription management for OTT services.
Bleachr – Offers a platform for OTT billing and monetization solutions, specializing in fan engagement and subscription management for sports media.
Braintree – Offers robust payment processing and recurring billing solutions suitable for OTT and streaming TV providers.
Brightcove – A leading global provider of cloud content and billing services for delivering and monetizing video across connected devices.
Chargebee – Offers subscription management and recurring billing solutions tailored for OTT and streaming TV companies.
ChargeLogic – Provides billing and invoicing solutions tailored for OTT and streaming TV services with seamless payment processing.
Chargify – Provides subscription billing and management software to streamline recurring billing operations for OTT businesses.
Cheddar – Offers a platform for OTT billing and monetization solutions, specializing in subscription management and revenue optimization.
Cleeng – Offers a comprehensive OTT subscription billing and management platform supporting pay-per-view, subscriptions, and one-time purchases.
Digital River – Provides global e-commerce and subscription billing solutions for OTT and streaming TV providers with secure monetization strategies.
FastSpring – Offers a full-service e-commerce platform with subscription billing capabilities ideal for OTT and streaming video services.
Fusebill – Provides automated billing and subscription management solutions scalable for OTT and streaming video businesses.
Gotransverse – Offers a billing platform tailored for OTT and streaming TV providers to manage subscription and usage-based billing.
LimeLight – Provides subscription billing and payment solutions designed for digital goods, including OTT and streaming TV services.
Matrix Solutions – Offers media-specific CRM and monetization solutions with billing and revenue management for OTT and streaming TV.
MediaKind – MediaKind offers media solutions including billing and tCommerce features, enabling seamless interaction and transactions directly through the TV.
Plex – Provides a media server platform with subscription billing and premium features for OTT and streaming media enthusiasts.
Rakuten Super Logistics – Offers fulfillment and subscription billing solutions tailored for OTT and streaming media companies.
Recurly – Offers subscription billing management software designed to handle complexities of OTT and streaming TV billing needs.
Samba TV – Offers audience analytics and advertising solutions with billing and monetization capabilities for OTT and streaming TV platforms.
Striim – Provides a streaming data integration and management platform with billing and revenue management capabilities for OTT.
ThinkAnalytics – Provides content discovery and personalized recommendations with integrated billing and subscription management for OTT services.
Verimatrix – Offers content security and monetization solutions, including subscription billing and revenue assurance for OTT and streaming media.
Vindicia – Provides subscription billing and recurring payment solutions optimized for OTT and streaming video services.
Whip Media – Whip Media offers data-driven content licensing, distribution, and audience engagement solutions for global media companies.
Worldpay – Offers payment processing and billing solutions tailored for OTT and streaming TV providers, supporting global payment methods.
Zuora – Provides a subscription billing platform that supports OTT and streaming TV service providers.
Zype – Provides an end-to-end video management, distribution, and billing platform for OTT, social media, and digital publishers.

OTT Billing Systems Key Features

Account Management

Enabling users to manage their subscription details, update payment information, and view billing history is crucial for providing a seamless user experience and empowering customers to take control of their accounts.

Automated Renewal Reminders

Sending automatic notifications to customers about upcoming subscription renewals helps reduce churn and ensures timely payments by keeping customers informed and engaged.

Compliance

Ensuring compliance with local and international financial regulations, including GDPR and PCI-DSS standards, is essential for maintaining trust and avoiding legal penalties, protecting both the company and its customers.

Customizable Billing Cycles

Allowing the configuration of various billing cycles, such as weekly, monthly, or annually, accommodates different business models and customer preferences, offering flexibility and enhancing customer satisfaction.

Customer Support Integration

Integrating with customer support systems enables seamless handling of billing-related inquiries and issues, improving overall customer service and ensuring quick resolution of customer concerns.

Discount Management

Managing and applying different types of discounts, such as volume discounts, seasonal offers, and loyalty rewards, helps attract and retain customers by offering them value and incentives to stay subscribed.

Dunning Management

Automating the process of handling failed payments, including retry logic, notifications, and follow-up actions, helps recover revenue and maintain customer relationships by addressing payment issues proactively.

Fraud Detection and Prevention

Implementing measures to identify and prevent fraudulent transactions ensures the security of customer payments, protecting the company from financial losses and maintaining customer trust.

Invoicing

Generating and sending invoices to customers for their subscription or one-time purchases is essential for clear and transparent billing, ensuring customers have a record of their transactions.

Integration with Other Systems

Seamlessly integrating with CRM, ERP, and marketing automation systems streamlines business operations, enabling efficient data flow and improved coordination across departments.

Multi-Language Support

Offering billing and account management interfaces in multiple languages caters to a global audience, enhancing accessibility and user experience for customers from different regions.

Payment Processing

Supporting multiple payment methods, such as credit/debit cards, digital wallets, and bank transfers, ensures convenience for customers and helps increase the likelihood of successful transactions.

Promotions and Discounts

Managing promotional codes, discounts, and special offers attracts and retains customers by providing them with value and incentives to choose and stick with the service.

Real-Time Analytics

Providing real-time insights into billing operations, customer behavior, and financial performance supports informed decision-making and helps identify trends and opportunities for growth.

Revenue Reporting

Offering detailed reports and analytics on revenue, churn rate, and customer lifetime value is essential for monitoring the financial health of the business and making strategic decisions.

Self-Service Portals

Providing customers with a portal to manage their subscriptions, view billing history, and resolve issues independently enhances customer satisfaction by offering convenience and reducing support burden.

Subscription Management

Handling recurring billing for various subscription plans, including free trials, tiered pricing, and add-ons, is fundamental for offering flexible and attractive options to customers, driving subscriptions and revenue.

Support for Multiple Currencies

Allowing customers to pay in their local currency facilitates global reach and convenience, making the service accessible to a broader audience and simplifying the payment process.

Tax Calculation

Automatically calculating and applying relevant taxes based on customer location and service type ensures compliance with tax regulations and accurate billing, avoiding potential legal issues.

Usage-Based Billing

Supporting billing models based on actual usage, such as pay-per-view or bandwidth consumption, offers flexible pricing options that can attract a wider range of customers and better align costs with usage.

OTT Billing Systems Glossary

Account Management (AM) – Enabling users to manage their subscription details, update payment information, and view billing history is crucial for providing a seamless user experience and empowering customers to take control of their accounts. Automated 

Renewal Reminders (ARR) – Sending automatic notifications to customers about upcoming subscription renewals helps reduce churn and ensures timely payments by keeping customers informed and engaged. 

Compliance (CMP) – Ensuring compliance with local and international financial regulations, including GDPR and PCI-DSS standards, is essential for maintaining trust and avoiding legal penalties, protecting both the company and its customers. 

Customizable Billing Cycles (CBC) – Allowing the configuration of various billing cycles, such as weekly, monthly, or annually, accommodates different business models and customer preferences, offering flexibility and enhancing customer satisfaction. 

Customer Support Integration (CSI) – Integrating with customer support systems enables seamless handling of billing-related inquiries and issues, improving overall customer service and ensuring quick resolution of customer concerns. 

Discount Management (DM) – Managing and applying different types of discounts, such as volume discounts, seasonal offers, and loyalty rewards, helps attract and retain customers by offering them value and incentives to stay subscribed.

Dunning Management (DUN) – Automating the process of handling failed payments, including retry logic, notifications, and follow-up actions, helps recover revenue and maintain customer relationships by addressing payment issues proactively. Fraud 

Detection and Prevention (FDP) – Implementing measures to identify and prevent fraudulent transactions ensures the security of customer payments, protecting the company from financial losses and maintaining customer trust. 

Invoicing (INV) – Generating and sending invoices to customers for their subscription or one-time purchases is essential for clear and transparent billing, ensuring customers have a record of their transactions. 

Integration with Other Systems (IOS) – Seamlessly integrating with CRM, ERP, and marketing automation systems streamlines business operations, enabling efficient data flow and improved coordination across departments. 

Multi-Language Support (MLS) – Offering billing and account management interfaces in multiple languages caters to a global audience, enhancing accessibility and user experience for customers from different regions. 

Payment Processing (PP) – Supporting multiple payment methods, such as credit/debit cards, digital wallets, and bank transfers, ensures convenience for customers and helps increase the likelihood of successful transactions. 

Promotions and Discounts (PAD) – Managing promotional codes, discounts, and special offers attracts and retains customers by providing them with value and incentives to choose and stick with the service. 

Real-Time Analytics (RTA) – Providing real-time insights into billing operations, customer behavior, and financial performance supports informed decision-making and helps identify trends and opportunities for growth. 

Revenue Reporting (RR) – Offering detailed reports and analytics on revenue, churn rate, and customer lifetime value is essential for monitoring the financial health of the business and making strategic decisions. 

Self-Service Portals (SSP) – Providing customers with a portal to manage their subscriptions, view billing history, and resolve issues independently enhances customer satisfaction by offering convenience and reducing support burden. 

Subscription Management (SM) – Handling recurring billing for various subscription plans, including free trials, tiered pricing, and add-ons, is fundamental for offering flexible and attractive options to customers, driving subscriptions and revenue. 

Support for Multiple Currencies (MC) – Allowing customers to pay in their local currency facilitates global reach and convenience, making the service accessible to a broader audience and simplifying the payment process. 

Tax Calculation (TC) – Automatically calculating and applying relevant taxes based on customer location and service type ensures compliance with tax regulations and accurate billing, avoiding potential legal issues. 

Usage-Based Billing (UBB) – Supporting billing models based on actual usage, such as pay-per-view or bandwidth consumption, offers flexible pricing options that can attract a wider range of customers and better align costs with usage.